Who We Are
Élanoora ("we," "us," or "our") operates the website www.elanoora.com (the "Site"). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
We are currently offering FREE Worldwide Shipping.
Protected & insured shipping option:
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EU: €3.95 (DHL)
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UK: £2.95 (Royal Mail)
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USA: $4.95 (USPS)
With this option, your order is fully protected from dispatch to delivery. This means your parcel is insured against loss or damage while in transit. If anything goes wrong, we’ll prioritise a replacement or refund at no extra cost to you. Giving you complete peace of mind when shopping with Élanoora.
Shipping Range
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Delivery Area: We currently ship worldwide.
Order Processing Time
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Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
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Cut-off Time: Orders placed before 23:00 (GMT) will be processed the same day; those placed after will be processed the next business day.
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No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
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Estimated Delivery: Orders typically arrive within 3-5 business days after processing, depending on the destination.
Shipping Process
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Courier Services: We use reliable carriers such as DHL, Royal Mail for all UK shipments and USPS for US Shipments.
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Tracking Information: After your order is shipped, you will receive an email with tracking details. Or you can track it here.
Lost or Damaged Items
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Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
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Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
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Return Policy: For detailed return instructions, please refer to our Return Policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
Email: info@elanoora.com
Phone:+31853696388
Contact form: click here
Address: Grasland 18, 5658GB
Eindhoven
The Netherlands