We operate exclusively online and do not have physical retail locations.

Yes. Most pieces in our girls’ and boys’ collections are also thoughtfully crafted for infants. In our sizing system, all sizes 100 and below are considered infant sizes. Each infant piece maintains the same premium fabrics, gentle comfort, and refined detailing as the older children’s collections.

At this time, gift wrapping and gift card services are not available.

Yes, we source our products from trusted suppliers and maintain strict quality control standards to ensure authenticity.

Our website displays real-time stock updates.If an item is available for purchase, it is currently in stock. In the rare event of an inventory mismatch, our team will notify you immediately.

Orders can be canceled within 24 hours of placement. After this timeframe, cancellation may not be possible as processing may have begun. To request a cancellation, please contact support as soon as possible.

Élanoora accepts all major credit and debit cards (Visa, MasterCard, American Express, Maestro, UnionPay), as well as PayPal, Apple Pay, Google Pay, Klarna, Bancontact, MobilePay and Shop Pay.

Yes, we use advanced encryption and security protocols to ensure that all payment details remain confidential and protected.

We stand behind the quality of our products. If any issues arise, please contact our support team, and we will work to resolve them as quickly as possible.

Yes! We occasionally run special promotions and exclusive discounts. Sign up for our newsletter or follow us on social media to stay updated.

We offer free standard shipping on all orders. Delivery typically takes 4–7 business days, depending on your location.

At checkout, you can also choose Protected & Insured Shipping, which fully covers your order against loss or damage during transit. If anything goes wrong, we’ll prioritise a replacement or refund for your peace of mind.

Rates

EU Shipping: €3.95
UK Shipping: £2.95
USA Shipping: $4.95

Delivery times vary based on your destination and our logistics partners. Most orders arrive within 4-7 business days. Your estimated delivery date will be shown at checkout.

Yes, once an order has been processed and shipped, a tracking number will be provided. Order updates can be viewed through our tracking portal.

Yes, all orders qualify for free shipping for now.

At Élanoora, you may return items within 30 days of receiving your order for a refund or exchange. To begin a return, simply contact our support team. Please note that return shipping costs are the responsibility of the customer.

If an item arrives damaged or incorrect, please contact support immediately with a description and photos. A replacement will be arranged at no extra cost.

Each product page features a detailed size guide to assist in selecting the best fit. If additional guidance is needed, our customer support team is available to help.